MLDS speaker · 2026
Suvro Shankar Ghosh
Head – AI Solutions (MFCWL),AI DivisionMahindra Group
About Suvro Shankar Ghosh
Suvro is an accomplished professional with a wide range of interests and skills! Not only does he have extensive experience in the AI industry, but he’s also a great speaker and mentor. His involvement in webinars at prestigious institutions like IIMs and top colleges speaks to his expertise and ability to engage with audiences. It’s also awesome that he’s passionate about helping those looking to enter the data science field. Suvro Shankar Ghosh, Head – AI Solutions (MFCWL),AI Division Mahindra Group, Ex Colgate, Ford, Shell, Atos bringing 16 years of leadership in AI and advanced analytics. I specialize in leveraging Generative AI and Agentic AI to create impactful, business-driven solutions that drive growth and enhance customer engagement, primarily within the Manufacturing, Hospitality, Consumer Packaged Goods (CPG), Retail, and Consulting sectors. Strong consulting background has honed my ability to manage complex stakeholder relationships and lead diverse, global teams in solving critical business challenges with custom AI strategies. Academically, hold a Master of Science in Data Science from Chandigarh University, an Advanced Management Programme in Business Analytics from the Indian School of Business. Passionate about inspiring innovation, fostering collaboration, and guiding organizations through digital transformation to build agile, data-powered enterprises. His love for sports like badminton and cricket shows a well-rounded personality, and his interest in detective story books suggests he enjoys a good challenge, which aligns well with his career in AI, where problem-solving is key. Being passionate about the latest developments in AI demonstrates his dedication to staying on top of the evolving industry trends.
1 edition on the MLDS stage · 1 session on record

Talks at MLDS
Sessions from the MLDS agendas, newest first.
MLDS 2026
Bengaluru
26–27 Mar 2026Mar 26, 2026 · 16:10–16:30 · Hall 1 · Bengaluru
Keynotes / Tech TalksAI based referral engine for Hospitality Sector
The hospitality industry thrives on trust, experience, and word-of-mouth advocacy. This session explores how an AI-based referral engine can transform customer referrals from a reactive process into a scalable, intelligence-driven growth lever. The leader will share how AI can be used to identify customers with a high propensity to refer, enabling businesses to focus efforts where advocacy is most likely to convert. The session will also cover smart allocation of relationship managers using predictive insights, ensuring high-value interactions are prioritized and resources are optimally deployed. Additionally, the talk will highlight how AI-driven profile enrichment—combining behavioral, transactional, and engagement data—can power deeply personalized communication at scale. Attendees will gain practical insights into building referral ecosystems that are proactive, personalized, and measurable, driving sustainable growth and stronger customer relationships in the hospitality sector.
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