Lalit Balla

With nearly 17 years of experience in analytics and data science, I have developed expertise across a range of domains, including payments, customer support, e-commerce, and customer intelligence. I am currently serving as the Head of the Analytics Centre of Excellence at Airbnb, where I lead efforts to drive data-driven decision-making in key areas such as payments, risk, compliance, AI-powered customer support solutions, and e-commerce analytics. Throughout my career, I have built and led high-performing teams in product analytics, AI/ML, and data visualization, consistently delivering actionable insights to support business objectives. At Apple, as Senior Manager of Digital Analytics & Data Sciences, I played a pivotal role in developing machine learning solutions that enhanced customer experiences and optimized digital processes. Earlier in my career, I held several leadership roles at Hewlett Packard, where I managed e-commerce analytics and led CRM strategies for post-sale and repeat purchases. I also contributed to product analytics, customer intelligence, and strategic initiatives across various business functions. My experience spans both hands-on technical leadership and strategic oversight, with a strong focus on driving business impact through data and advanced analytics.