MLDS speaker · 2021 · 2023
Pramit Dasgupta
AVP, Customer Experience Analytics PracticeGenpact
About Pramit Dasgupta
Pramit has 15+ years of experience in Omni Channel Contact Center Analytics and Customer Experience Management across industries encompassing project management, solution design, product development and delivery management. He has held operating leader positions for Fortune 100 BFSI clients delivering more than $150MM in business impacts. Pramit is a certified six sigma green belt and his areas of expertise include customer analytics, contact center and customer experience transformation, speech analytics, people leadership and project delivery management. Pramit holds Master’s Degree in Applied Economics with majors in Mathematical Economics and Statistics.
2 editions on the MLDS stage · 2 sessions on record
Talks at MLDS
Sessions from the MLDS agendas, newest first.
MLDS 2023
Bengaluru
19–20 Jan 2023Jan 20, 2023 · 10:35–11:05 · Hall 1 · Bengaluru
KeynoteAccelerating "Data-to-Insights-to-Action" Journey in Customer Care
MLDS 2021
Online
11–13 Feb 2021Feb 11, 2021 · 17:15–17:55 · Hall 1 · Bengaluru
Tech TalkUnification and transformation of customer experience and targeting
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