Pramit has more than 17 years of experience in Omni Channel Customer Experience and Contact Center Analytics across industry verticals encompassing project management, business transformation, solution design, product development and delivery management. He has held operating leader positions for Fortune 100 enterprises running analytics delivery and long term CX transformation engagements. Currently he heads CX Analytics solutioning and product development practice at Genpact. Pramit holds a Masters degree in Applied Economics and Statistics.
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