Mohit Kumar Goel

The presentation focuses on leveraging Generative AI (Gen AI) to drive transformative business strategies by aligning technology adoption with real-world applications. It highlights how Gen AI can address challenges such as content creation, customer engagement, product discovery, and operational inefficiencies, while emphasizing the importance of KPI-driven outcomes and actionable insights. The approach is human-centric, ensuring inclusivity through multilingual, multi-platform, and omni-channel support. By showcasing various case studies, the presentation demonstrates significant improvements in customer satisfaction, operational efficiency, and revenue generation. Ultimately, it underscores the potential of Gen AI to create value-driven, scalable solutions that enhance customer interactions and drive business growth.