Gurudutt R V

Gurudutt is Head of Engineering at Atlassian, leading the AI charter for Jira Service Management (JSM) Services. He focuses on building next‑generation agentic capabilities that deflect and resolve service desk tickets faster, with an eventual goal of autonomously resolving requests end‑to‑end. Gurudutt works across engineering, product, and design to infuse AI deeply into ITSM workflows and redefine how teams deliver modern, intelligent service experiences.